| Privacy Policy |
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QUALITY TIMESHARE CLOSINGS, INC. (hereinafter referred to at QTCI) recognizes the importance of protecting the privacy of all information provided by users of our web sites, and all of our customers. Due to the confidential nature of a closing transaction, and the increase in identity theft, we have every effort to exercise caution in protecting any personal information needed for the closing of your transaction, including names, addresses, phone numbers, social security numbers, etc. which are often required by the resort and/or title company. Therefore, we have created this policy with a fundamental respect for our clients’ right to privacy and to guide our relationships with those clients. This privacy statement discloses the privacy practices for all products and services offered by QTCI.
INFORMATION COLLECTION AND USE
In this section of our privacy policy, we will describe the type of information we collect and how we use it to provide better services to our clients.
User Data
When a client acquires our services, we collect information necessary to perform our services. Some of this data may be entered into a database which is accessible online. Agents, brokers, title company personnel and clients can all access this data (though with differing amounts of detail). Information about the client that is publicly available online is reduced to status reports, whereas the brokers and agents have access to more detailed information. We do not post anywhere on our website financially sensitive information (social security number, bank account number, credit card numbers for example). After our services have been completed, the public and brokers have access to the user data for a period of one month, after which it is retained for internal use only.
If a user requests that his or her personal information be removed from our database, we will do so as quickly as is possible.
Automatic Data Collection
Our web site has or may have in the future, features that automatically collect information from users, to deliver content specific to users' interests and to honor their preferences. This information assists us in creating sites that will serve the needs of our users.
We use "cookies," a piece of data stored on the user's hard drive containing information about the user. Cookies benefit the user by requiring login only once, thereby saving time while on our site. If users reject the cookies, they may be limited in the use of some areas of our site. Additionally, we may note some of the pages the user visits on our site through the use of pixel tags (also called clear gifs). The use of cookies and pixels enable us to track and target the interests of our users to enhance the experience on our sites.
For our internal purposes, we gather date, time, browser type, navigation history (referer) and IP address of all visitors to our site. This information does not contain anything that can identify users personally. We use this information for our internal security audit log, trend analysis and system administration, and to gather broad demographic information about our user base for aggregate use.
WITH WHOM YOUR INFORMATION IS SHARED
QTCI works closely with all resorts involved in the closing of a timeshare. In certain circumstances it becomes necessary to share customer data with our associates (brokers, sales agents, title company representatives, etc.) in order to facilitate the complete closing of the timeshare. In these cases, all necessary information is divulged to the party requiring it.
Other than as set forth above, we do not share personally identifiable information with other companies, apart from those acting as associates in providing our product(s)/service(s), and which agree to use it only for that purpose and to keep the information secure and confidential. Also, our parent, subsidiary and affiliate companies, entities into which our company may be merged, or entities to which any of our assets, products, sites or operations may be transferred, will be able to use personal information. We will also disclose information we maintain when required to do so by law, for example, in response to a court order or a subpoena or other legal obligation, in response to a law enforcement agency's request, or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property. Users should also be aware that courts of equity, such as U.S. Bankruptcy Courts, might have the authority under certain circumstances to permit personal information to be shared or transferred to third parties without permission.
We may share aggregate information, which is not personally identifiable, with others. This information may include usage and demographic data, but it will not include personal information.
CORRECTION/UPDATING PERSONAL INFORMATION
If a user's personally identifiable information changes (such as zip code), or if a user no longer desires our product(s)/service(s), we provide a way to correct or update that user's personal data. The user should contact us at our primary telephone, email or postal address to do so.
SECURITY
We use reasonable precautions to protect our users' personal information and to store it securely. Sensitive information that is transmitted to us online (such as credit card number) is encrypted and is transmitted to us securely. In addition, access to all of our users' information, not just the sensitive information mentioned above, is restricted. Only employees who need the information to perform a specific job (for example, a billing clerk or a customer service representative), and necessary associates in the closing process are granted access to personally identifiable information. Finally, the servers on which we store personally identifiable information are kept in a secure environment.
LINKS
Our web site may contain links to other sites. QTCI is not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each web site to which we may link that may collect personally identifiable information.
NOTIFICATION AND CHANGES
If we change our privacy policy, we will post those changes on this page so our users are aware of what information we collect, how we use it and under which circumstances, if any, we disclose it. Users should check this policy frequently to keep abreast of any changes.
For questions about this privacy statement, the practices of this site or any dealings with QTCI, contact us here --  |
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